Terms and Conditions

RESERVATION POLICIES

Rate is applicable upon receiving advance reservation from your office. In case no prior reservation has been made, a guarantee letter from your company is required; otherwise the public rate shall be applied.

Room reservation is subject to availability and confirmation of the hotel upon time of reservation, therefore advance reservation is advisable.

The confirmed reservation will be held by the hotel only until 6 PM local time unless the reservation is reconfirmed by the Guarantee Letter mentioning that a no show fee can be charged or guaranteed with a deposit of one room night or a valid credit card number.

The company shall direct all reservation to the reservation department of the hotel.

RATE RESTRICTION

Room rates are applicable on your company’s account, only once the contract has been duly signed, stamped by your company and returned to Ngoc Lan Hotel. They are applicable subject to room availability exclusively in the category listed and cannot be grouped with other promotional offers

TAX & SERVICE CHARGE

The hotel reserves the right to adjust the rates here in agreed without notice in the event of tax alteration by government and service charge amendments.

CHECK-IN AND CHECK - OUT PROCEDURE

Check-in time is from 14.00 PM and check-out time is at 12:00 AM (Noon) Extension of check-out time until 18:00 hours is subject to space availability and will be charged 50% based on contract rates. Check-out after 18:00 hours is subject to space availability and will be charged one night at contract rates.

CANCELLATION AND NO SHOW POLICY

- Up to 21 days before arrival: no charge
- Up to 14 days before arrival: 30% of the total reservation
- Up to 7 days before arrival: 50% of the total reservation
- Less than 7 days before arrival, noshow or stays that are cut short: 100% of the total reservation

PAYMENT

- In case you do not have existing credit facilities with the hotel, reservations can only be accepted with prepayment of one night deposit.
- Upon acceptance, please return the signed and stamped copy to us within 21 days of the issue date of this contract, if not the contract will be considered null and avoid.